Frequently Asked Questions
How many countries is the service available in?
We cover over +190 countries.
Should I download the APP?
Yes, you have to download the app in order to use the service.
How should I contact customer service?
You can email us at service@Tjwalnet.com
Where can I get soHow can I earn TJWAlNET Credits?
You can earn tjwalNet credit using your Apple pay or Google pay.
How can I earn Tjwal Credits?
You can earn tjwalNet credit using your Apple pay or Google pay.
Can I pause my plan?
You can pause your plan by using the app.
Does it cost extra to use my phone as a Wi-Fi hotspot?
No but you will share your data plan with other device.
Are there any annual contract or termination fees with Tjwal?
No, there's no annual service contract when you sign up. We also don't charge fees if you leave.
Can I get refund if I already activated my data plan?
Unfortunately not, we do not do refund once you the service is activated.
Which payment methods do you support?
When should I activate my Tjwal eSIM?
We suggest you activate your plan before your trip begins because activation requires an internet connection. Please also make sure you have good internet connectivity during the activation. Any disconnection during the process may result in activation failure.
I can't connect to the internet after I activate my data plan
1. Make sure your device is unlocked. eSIM is not available for any locked device or contracted device. Please contact your carrier for more information about unlocking your device.
2. If you fail to activate your eSIM at an unlocked device, please contact us at service@.....com for further assistance.
How do I Remove/Erase Tjwal eSIM?
DO NOT delete your eSIM if your plan still has data left. Any false deletion on activated eSIM will not be refunded.
iPhone:
1. Go to Settings -> Cellular
2. Select cellular plans you want to remove and have it removed.
Pixel:
1. Go to Settings ->Network & internet -> Mobile network
2. Select cellular plans you want to erase and have it erased.
For Samsung:
1. Go to Settings -> Connections
2. Select cellular plans you want to remove and have it removed
I just got a new device; can I move my eSIM to another phone?
eSIMs cannot be moved between devices.
Once an eSIM is added to a device, the SIM profile is loaded on that device and the one time QR code is no longer valid.
There is currently no method for moving an eSIM from one device to another device as the codes used take into account the unique ID of each phone.
If you have a new device your best option is to plan ahead using all the credit and data balance of your eSIM, then purchase a new eSIM for your new device.